Safety Measuressafe spaces to share
our Coronavirus amendment policy
We understand the uncertainty surrounding bookings right now, so we’d like to give you confidence when it comes to reserving your room.
If you book a room for 21/22 but Covid-19 affects your plans to stay with us, you will be able to cancel without any penalties before your contract is signed - all we'd need is proof of your change in circumstances.
We maintain a community that looks out for one another. So whether we're supporting you during booking, or pointing you in the direction of where financial aid is available to you - rest assured your wellbeing is important to us.
From Booking through to moving in
Riverside House remained open and operational through the pandemic, we spent this time adapting, creating, maintaining, improving and getting ready to welcome you.
We know there's plenty of questions during this period of transition and we want to offer you peace of mind. Here are the steps you'll take from booking through to moving in.
If your university start date is postponed you can change yours too, free of charge. All students looking to stay at Riverside House for the academic year for 20/21 are eligible.
1. Choosing flexible start
2. Checking & moving in
To make your arrival as smooth as possible we'll be allocating time slots for all new residents on their move-in day, to reduce queues and over-crowding at reception
If you're moving to the UK from abroad, there's a chance you'll have to self-isolate when you arrive. For up to date information, please visit the government website.
Our team will be able to recommend local hotels that you can book for your quarantine. We can also offer flexibility with your start dates to align with the end of your isolation period.
3. isolating & quarantine
4. sharing safe spaces
We've implemented enhanced safety and distancing measures throughout Riverside House to make sure we're doing everything we can to support safe shared living.
Don't forget; the people in your cluster will form your household bubble. This means you will still be able to socialise with each other spaces should any local lockdowns be imposed.
stopping the spread
We continue to monitor the situation to guarantee that our services and resident support can be adapted as required and continue without interruption.
Together we'll come back stronger.
Until we can meet
Let's keep in touch and feel free to join us on social media which still has the power to bring us together in one big online community. If you're struggling, bored or just generally want a chat, message us on Instagram, Facebook or Twitter.