Frequently asked questions
Here are some of our most frequently asked questions. Can't find your answer here? Let's Chat!
Unlike private house shares, there's no bills to pay on top of your rent. All of our en-suite student rooms include utility bills, free high speed WiFi and contents insurance*. Plus there's onsite maintenance and 24/7 staff presence from our small and friendly team.
*For those booking 46 weeks or over.
Yes! All utility bills are included as well as contents insurance (46+ week tenancies only), Wi-Fi, and TV licenses in communal areas.
Booking with us is simple!
To apply for your room all you need to do is complete our online booking form.
Once we've reviewed your application our team will be in touch with additional details, and they'll provide you with information to pay your £100 holding deposit which acts to secure your room.
Our dedicated lettings team will then begin processing your application and contact you to confirm and finalise your tenancy!
All bedrooms at Riverside House are:
- Queen size
- Fully furnished
You'll be able to choose from our Standard or Accessible room types, and your preferred contract length which range from 24 - 52 weeks.
Our cluster pods range from 3 - 7 bedrooms so you'll be sharing the Kitchen & Living space with your flatmates.
Yes of course, it is your home.
You can have one guest stay with you for up to 2 nights within a 7 day period.
You may make an overnight guest request for more than 2 nights, which will need to be approved in advance, a fee will be charged per night.
Live chat with our team for more information.
We are a student only accommodation.
To check your eligibility please review Salford Council student guidelines:
All of our rooms are suitable for single occupancy only. However you are able to request multiple rooms within the same cluster.
For queries of this nature please speak to our team
Riverside House prides itself on providing free bedding packs including towels and kitchen packs with all the essentials. You may want to bring some decorative items to personalise your room.
Due to fire regulations, there is a limit to the number of visitors and overnight guests we can have in the building at any one time.
While we appreciate some tenants will want to bring friends back to their accommodation, we do ask they limit the number to 2 visitors at any one time.
It is our aim to create and maintain a harmonious living environment and having the cooperation of all residents will help us to achieve this.
All visitors should register their details with reception or security by signing them both in and out of the visitor book.
If you're pre-paying in full, you won't require a guarantor.
If you’re paying your rent in instalments, you will need a guarantor. That gives us – and you – the security that your rent will be paid in full.
This person should be a permanent resident of the UK, who has lived in the UK for more than three years, and is recognised as a taxpayer by HMRC.
They’ll need to provide us with proof of address (less than three months old) and photo ID.
Don’t have a UK guarantor? You can still pay in instalments, with a guarantor from Housing Hand.
Our clusters range from 3 to 7 rooms and we will always do our best to accommodate your preferred living arrangements.
Upon application you'll be asked to complete a flatmate survey to detail your preferences. Be sure to mention any additional points to our team.
We are located on Blackfriars Road, just a few minutes walk away from the University of Salford campus and a short walk or drive from Manchester's city centre.
We have no hidden costs or fees.
You'll be asked to pay a £100 Reservation Fee in order to secure your room, this is then used towards your first week's rent.
A £250 security deposit is also required to begin tenancy and is returned at the end of the period.
We offer on site secure gated parking. Spaces can be reserved with our lettings agent, and are charged at £37 per month
To deliver our commitment to you we actively seek feedback on your experience. You can help us by providing feedback on your experience and in the case that you are not satisfied with our service come to us direct, speak to us and let us know where we fell short of your expectations and how we can improve
Please speak to a member of staff at reception and ask to complete a 'maintenance request' form. Please provide full details of the issue and its exact location with as much detail as you can to facilitate a speedy repair.
To deliver our commitment to you we actively seek feedback on your experience.
In the case that you are not fully satisfied with our service, in the first instance we ask that you bring your complaint to the attention of a member of staff on site, e.g Front-of-House team member or Accommodation Supervisor. Your complaint will be logged internally, then reviewed and investigated.
Our aim is to provide you with a written reply within two working days of receipt of complaint.
We will then endeavour to provide a full response and resolution within 7 working days of receipt of complaint.
If your complaint is of a complex nature, which requires detailed investigation, we will inform you what is happening every 7 working days until we can reply in full.
For complaints you believe are unable to be resolved within our accommodation and which relate to student accommodation please refer to the National Code Complaints procedure.
The £100 holding fee acts to secure your reservation, and is used towards your final rent payment.
Until the point you receive your personal draft contract, the £100 holding fee is refundable. If you decide not to proceed with your tenancy after this time, the £100 holding fee may be retained at our discretion.
Please speak to our team for more information.